SUPPORT
1.1 What is MTradeGo?
MTradeGo is a property of MTradeGo, Inc & its subsidiaries which is utilising MSR Capital Limited’s security trading license. MSR Capital Limited (known as MSR hereinafter) was incorporated on 12th September 2014 under the Labuan Financial Services Authority (LFSA) with license no. SL/16/2005, authorized & regulated by LFSA. Granted under the LFSA, we are legally authorized as to Part IV of the Labuan Financial Services and Securities Act 2010, which provides licensing of securities licensees with the following scope of business: Provide investment advice or administration services in respect of securities for the purpose of investment; or Deal in securities; or Provide other activities as may be specified by Labuan FSA. MSR is a member of the LFSA, refer the link here.
1.2 What type of broker is MTradeGo?
MtradeGo is a digital/online stock brokerage that allows clients to directly access to the US stock markets. Our clearing house and custodian is Interactive Brokers which is based in US.
1.3 What are the benefits of buying stocks at MTradeGo?
MTradeGo offers a simple, low cost, user-friendly and direct access to the listed stock exchanges and allows our clients to invest in real-time environment, with complete control over their investment portfolios.
Open Account
2.1 What is the minimum age to open an account?
Applicant must be 18 years old and above to open an account.
2.2 What are the documents required for verification?
You will need to provide clear color copy of:
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Government-issued Identification (with your picture/photograph) either a driving license or passport or identification card; (Identity Document)
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The latest Bank Statement or Driving License under your name within the last 3 months; (Proof of address)
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A valid email address which will be verified upon account opening; and
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A Valid & active phone number.
2.3 How do I Open a Trading Account?
CLICK the link Open Account
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Please take 5-10 minutes to fill up all the KYC (Know Your Clients) questions and upload the documents. Should you have questions, please email support@mtradego.com
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Once your account is opened, you can download Impact App by key in your username and password. Verify your log in with OTP received.
Fund and Withdrawal
3.1 How much is needed to open a new account?
For cash account, initial fund required ranged between USD 100 and above. For Margin Account, minimum is USD 2000.
3.2 How can I deposit and withdraw funds from my account?
To fund in your account, please go www.mtradego.com, click on the Client Portal on Top Right (Laptop), or Menu Button (Mobile). Key in your username and password. Once logged in, Choose Transfer & Pay > Deposit/Withdrawal and key in all relevant information and follow the instruction to complete the necessary steps.
If you have any questions, please email: support@mtradego.com
3.3 How long would a deposit and withdrawal take, and can I withdraw to a different bank account?
The deposit and withdrawal process will depend on your bank and correspondent/intermediary banks, transfers can take 3-5 business days. You CANNOT withdraw to a different bank account, it MUST BE in exactly the same beneficiary name (your name only) and bank account you use to fund in, please keep all the transaction records for future reference.